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KLM baggage claims — delayed, damaged or lost luggage

  • Article 31 deadlines matter
  • No win, no fee
  • Filed in minutes

Was your KLM checked baggage delayed, damaged or lost? Under the Montreal Convention you may recover proven losses — BaggageRefund helps you file before Article 31 deadlines expire.

KLM is responsible for checked baggage under the Montreal Convention (where it applies). If your bag is delayed, damaged or lost, you may claim for proven losses — but Article 31 complaint deadlines are strict.

Your baggage rights with KLM

  • Delayed baggage: file a written complaint within 21 days from the date the baggage was placed at your disposal (Montreal Convention Article 31).
  • Damaged baggage: file a written complaint within 7 days of receipt of the damaged bag (Article 31).
  • Lost baggage: keep PIR/Property Irregularity Report and receipts; liability limits and proof of loss still apply under the Convention.
  • Actions for damages are generally time-barred after 2 years (Article 35) — act promptly.

Tips for claiming

  • Report issues at the airport and keep your PIR / baggage irregularity reference.
  • Photograph damage and keep boarding passes, baggage tags and purchase receipts.
  • Submit your KLM claim via BaggageRefund before complaint deadlines expire.

FAQ about claiming with KLM

When can I claim for KLM baggage issues?

You may claim if your checked bag with KLM was delayed, damaged or lost and Convention liability (or applicable carrier rules) applies. We assess each claim individually.

What are the Article 31 deadlines for a KLM claim?

Written complaints are typically due within 7 days for damage after receipt, and within 21 days for delay after the bag is made available. Missing these windows can bar the claim against KLM.

What documents do I need for a KLM claim?

Booking confirmation, baggage tags, PIR/airport report, photos and receipts. Upload these via our claims portal.

What does it cost to claim via BaggageRefund?

Checking eligibility and submitting a claim is free. We only charge a commission if your claim succeeds — no win, no fee.

Claim with KLM

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